Shipping policy

 

Shipping

POSSIBLE DELAYS DUE TO COVID-19

Please allow 2-5 business days for your order to be processed and shipped. Domestic deliveries can be expected to arrive 3-7 business days after your order has been processed and shipped. Please allow for possible delays due to COVID-19 Restrictions.

Pre-Orders
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or store your payment method, then fulfill and charge the full or remaining payment at a future date.
You can cancel a partially paid pre-order order that has not yet been fulfilled, if partial payments are available for an item. If you pre-order an item that has not been shipped out, you can request a full refund. Please send an email to us with your order number. See our returns policy for more details on returns and refunds.

MISSING, LOST, OR STOLEN PACKAGES!

Shipments that have arrived at a processing facility (USPS) and/or shipments that have been marked delivered and are missing, lost, or stolen are the sole responsibility of USPS. Dawn X.O. LLC will not be obligated to handle such issues.

For more information please contact
contact@bydawnxo.com

To return your product, please see the return policy or email us at contact@bydawnxo.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive store credit then the cost of shipping will be deducted from your store credit. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. Please provide us with the tracking number when shipping an item back to By Dawn XO.