Refund policy

Returns & Exchanges

First we just want say, THANK YOU SO MUCH FOR SHOPPING WITH US, seriously Thank You!

All swimwear, sale items and items marked “Final Sale” are final sale.

To protect the health and safety of our customers and maintain By Dawn XO’s hygiene and product-quality standards, swimwear and other designated final-sale items cannot be returned or exchanged. These items are not eligible for a refund, exchange or store credit.

Many By Dawn XO pieces are handmade and produced based on each customer’s order. Please carefully review the product description, sizing information and your order details before completing your purchase.

For eligible non-final-sale items, refunds will only be considered if the item arrives damaged, defective or incorrect. Returns requested for any other approved reason will be eligible for an exchange or store credit only.

Damaged, defective or incorrect items must be reported within three (3) calendar days of delivery. Please contact us with your order number and clear photographs showing:

  • The full item
  • The damaged or defective area
  • The original packaging and shipping label

Items must remain unworn, unwashed and unaltered, with all original tags, protective liners and packaging intact. Items that show signs of wear, washing, staining, fragrance, deodorant, body products or removal of the protective liner will not be accepted.

Approved refunds, exchanges and store credits will be issued only after the item has been reviewed by By Dawn XO. This policy does not limit any rights available to customers under applicable law.

Please email contact@bydawnxo.com if you have any questions or concerns.  

If you need to exchange for the same item, send us an email at contact@bydawnxo.com first before sending your item to the return address because we cannot guarantee we can exchange do to stock availability, we promise to get back to you within 1-2 business days (not including holiday, Saturday or Sunday) 

 

Gift Returns

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return, once the returned item is received.


If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send store credit to the gift giver and they will find out about your return.